Hospitality Team

The Heart of Hospitality

“Provide a ‘five-star experience’ that makes every guest feel welcome, prepared for worship,
and eager to return.  When doing it remember that you are the face and voice of our ministry.”

First Impression:
Greeters: The First Smile		Guidance & Care:
Lobby Hosts & Info Center		Sanctuary Order:
Ushers: Sanctuary Hosts
Stationed dynamically at sanctuary doors to warmly welcome incoming guests, distribute corporate bulletins, and safely coordinate primary entry pathwayEnergetic, informative guides who provide facility tours, proactively assist families with check-ins, and accurately answer specific ministry inquiries.Oversee assigned structural seating sections to assist guests efficiently with open seating and intentionally maintain a distraction-free environment for worship.
The “20-Minute” Rule
All scheduled ministry members arrive exactly 20 minutes early for prayer, operational environment setup, and final alignment coordination.		Professional Presence
Adhering strictly to a clean “casual to business casual” environment dress code to guarantee all incoming guests feel comfortable and valued.

Click here or above for 7.5 min. H-Team video.		Vision For Growth
Actively expanding our team to over 100+ members, ensuring 14 fully-trained team members ready to serve at every Sunday service.

Hospitality Team Resources:

Training and Operational Manuals

  • Hospitality Team Manual: A comprehensive guide covering the team’s purpose, vision, position descriptions (Greeter, Lobby Host, Usher, Captain), dress code, and emergency protocols.
  • Position-Specific Guides: Brief “To-Do” lists for Ushers, Greeters, Lobby Hosts, and Captains included as attachments in the manual.
  • PULSE Class: A four-week small group led by pastors that introduces the church’s vision, values, history, and membership opportunities.
  • Meeting-Briefing-Training (MBT): Annual session for the entire team to receive updates and practice service scenarios.
  • Hospitality Team FAQ: A document answering frequently asked questions about scheduling, attire, and team roles and more.

Communication and Scheduling Tools

  • Weekly Wednesday REMINDER: An email sent to the team containing links to schedules, resource articles, and ministry updates.
  • Sunday Schedules: Monthly rosters (1st through 5th Sundays) that detail specific team assignments, service times (9:00 AM and 11:00 AM), and stations.
  • H-Team Roster: A list of all team members, including their roles, contact information, and service preferences.
  • Step-by-Step Scheduling Guide: A resource linked in the REMINDER to help members check their assignments.

Physical and On-Site Resources

  • Information Center (Welcome Center): A central resource station (Typically staffed by a Lobby Host) for answers to questions about church activities, ministries, and events.
  • Church Floor Plan: A diagram showing room numbers and sanctuary seating, available at the Information Center and via the REMINDER.
  • Sanctuary Seating Chart: A map used by Ushers to assist with seating and section management.
  • H-Team Nametags: Identification worn by team members to denote authority and training while serving the congregation.
  • Special Distribution Guide: Protocols for the row-by-row distribution of bulletins, communion elements, or other special items.

Forms and Applications

  • Serve Application: An online or paper form required for regulars (attending 90+ days) who wish to join the H-Team.
  • Membership Application: A form for those wishing to formally join the church after attending for at least 90 days.
  • Connect Cards: Forms found in the weekly bulletin or at the Information Center for guests to provide information or request prayer.
  • Prayer Requests: Tools for submitting requests via online forms, Connect Cards, or the Information Center.

Specialized Logistics and Support

  • ‘Team Iris’ Resources: A dedicated transportation group with a “Chief Transporter” to ensure the delivery of specific members to Sunday services.
  • H-Team Council: A leadership group that meets 3 to 4 times a year to address routine issues and plan for ministry improvements.
  • Accessibility Aids: Resources available at the Information Center including past bulletins, literature, wheelchairs, earplugs, and much more.

If any of the above items are of interest contact us to request a redacted copy,