Welcome Team

Note: The 87% survey result above is for folks who complete a survey after receiving six (6) months of newsletters. Most visitors do receive all them all, but only a small number of those (e.g., 2 to 5 a year) choose to complete the survey.






Click here or above for 7.5 min. Welcome Team video.		What a privilege it is to hear from our guests:

“Thank you for the warm welcome” … “I was there last Sunday as well. I am currently taking the Pulse class and loving it”.  EW   Sep. ‘25

“…I was at the men’s Bible study last night and it was awesome to be there with a bunch of spirit filled men just wanting to learn more about God‘s word. I plan on attending Wednesday night men’s Bible study and look forward to getting to know everyone…God bless you and your ministry.” …..RW  Jan ’25

Thanks, you guys really have changed my walk in the best way. Anything you need call.”     .….BQ Nov. ‘25		“We really enjoy your services. We wish we had a church like yours here.” From out-of-state online attendee.“     …..JD Dec. ’21  
“God is definitely in this place!” …..SH Feb. ’20

“My husband….and I have been so blessed to attend what we are calling our new church home. We believe the Lord led us to New Life and we are so amazed at how ‘at home’ we feel, right from the first time we came through the doors.”   …..KJ 9ep. ’17

…“thank you so much for the email! I’m really enjoying fellowship at New Life! Everyone is so welcoming!”    SM   ‘Jan ‘26

Welcome Team Resources:

Visitor Intake & Initial Contact Resources

  • Connect Cards: Available in both paper and online formats, these cards are the primary tool for capturing visitor information, including contact details, age group, children’s ministry check-in, and specific ministry interests.
  • Pastor’s Guest Letter: A formal welcome letter from the Senior Pastor sent to recent visitors expressing appreciation and inviting them to introduce themselves to staff.
  • Personalized Sticky Notes: Short, handwritten or typed notes from the Welcome Team leaders that are affixed to the Pastor’s letters to add a personal touch.
  • Immediate Email Follow-up: A personal email sent by a Welcome Team leader immediately following the first successful contact with a visitor.

Digital & Social Media Resources

  • Visitor Newsletter: A monthly digital newsletter sent to visitors for their first six months. It includes ministry highlights, upcoming events, and personal introductions from various pastors.
  • Church Website: A central hub for facility tours, online services, and general church information.
  • Social Media Channels: Active Facebook and YouTube pages used for live-streaming services and hosting messages on demand.
  • Weekly Text Devotionals: A subscription-based service (via the word “devotional” texted to a dedicated number) that provides daily faith-based resets.
  • SermonSend App: The mobile platform used to deliver and view daily devotionals.

Engagement & Educational Programs

  • The PULSE Class: A special four-week small group designed for new visitors to learn about the vision, history, and core values of the church.
  • First Things First: A foundational Bible study program specifically for new believers or those wanting to learn more about the Christian faith.
  • Trimester Growth Groups: A comprehensive directory of mid-week ministries including Celebrate Recovery, “Fierce” Women’s Ministry, “Under Construction” or “Forged” Men’s Ministry, and Anchored Young Adults.
  • Children’s & Youth Ministries: Age-specific programs such as Kids Life (Nursery to 5th Grade), “Ignited” Junior High, and “Stoked” High School.

Team & Administrative Resources

  • The Welcome Team: A dedicated group of approximately 15 to 18 volunteers representing various ministries who provide personalized outreach, invitations, and in-person introductions to the congregation.
  • Hospitality Team (H-Team): A large 100+-member team responsible for Sunday morning services, including 14 captains and various ministry “Ambassadors” who identify potential new volunteers.
  • Visitor Log & Statistics Database: An Excel-based tracking system used for over nine years to log visitor demographics, contact history, and newsletter engagement stats.
  • Welcome Team Roster & Headshots: An internal document including photos and contact information for team members to facilitate communication and referrals.
  • Six-Month Survey: A feedback tool sent to visitors after they have received all six-monthly newsletters to measure their overall impression and current involvement level

If any of the above items are of interest contact us to request a redacted copy,